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Help centre · FAQ

Frequently asked questions

Everything you need to know about ordering, shipping and warranty.

Ordering

How do I place an order at Jusmila?

Browse the catalog, add parts to your cart, choose pickup or Omniva delivery, and check out. Two minutes, no account required.

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First time ordering — what do I need to know?

Have your VIN or model + year ready, pick a delivery method, and pay by card or bank transfer. We confirm fitment if you ask.

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Is there a minimum order at Jusmila?

No minimum. You can order a single oil filter or a full top-end rebuild kit — both are fine.

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Can I cancel or change an order after placing it?

Yes, until the package is handed to the courier. Email us as soon as you can.

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Are there discounts or loyalty perks?

Yes. Newsletter subscribers get first-order discounts; repeat customers earn cashback to the wallet.

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How do I contact Jusmila?

Email info@jusmila.lt, call +370 685 777 56, or visit us in Šakiai (Papartynų g. 1).

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Shipping

Where do you ship?

Across all of Lithuania via Omniva. EU-wide shipping by request.

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How long does delivery take?

Lithuania: 1–2 business days. EU: 3–5 business days.

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How much is shipping?

Omniva parcel locker from €1.99, Omniva courier from €3.49. In-store pickup is free.

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How do I track my order?

We email a tracking number when the parcel ships. Use it on omniva.lt.

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What if I miss the courier?

The Omniva courier reattempts the next business day; Omniva lockers hold parcels for 7 days.

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How are parts packaged?

Original manufacturer boxes inside cushioned cardboard. Fragile parts get foam padding.

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Can I pick up the order in person?

Yes — at Papartynų g. 1, Šakiai. We will email when your order is ready.

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Products & Payments

What kinds of parts does Jusmila stock?

Motorcycle, ATV, scooter and moped parts: brakes, engine internals, filters, oils, electrics, fairings, tools.

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What payment methods do you accept?

Lithuanian bank transfers (Paysera, Swedbank, SEB, Luminor, Revolut), debit and credit cards, and cash at pickup.

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Will the part fit my motorcycle / ATV?

Send us the VIN or model + year and we confirm fitment before you pay.

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Do you sell OEM or aftermarket parts?

Both. OEM where it matters (engine, electronics), quality aftermarket where it makes sense (consumables, body).

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What is the warranty on parts?

Standard 24-month manufacturer warranty on new parts, in line with Lithuanian consumer law.

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How do I pick the right helmet size?

Measure your head circumference in cm at the widest point (above the eyebrows, around the back of the head) and match it to the brand's size chart — sizes vary between manufacturers.

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Can I return a part?

Yes — within 14 days, unused, in original packaging.

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I received the wrong part — what now?

Email us within 48 hours with photos. We cover return shipping and ship the correct part.

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Equipment Rental

How does equipment rental work at Jusmila?

Pick a tool, choose an hourly or daily period, email to reserve, pick it up in Šakiai, pay the deposit and rental fee, return it clean.

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Do I need to pay a deposit to rent equipment?

Yes — the deposit amount is shown on each rental listing, charged at pickup, and refunded in full on a clean, undamaged return.

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Can I rent equipment for just a few hours, or only by the day?

Both — most equipment is priced by the hour and by the day, with a discount the longer you keep it.

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