Frequently asked questions
Everything you need to know about ordering, shipping and warranty.
Ordering
How do I place an order at Jusmila?
Browse the catalog, add parts to your cart, choose pickup or Omniva delivery, and check out. Two minutes, no account required.
Read full answerFirst time ordering — what do I need to know?
Have your VIN or model + year ready, pick a delivery method, and pay by card or bank transfer. We confirm fitment if you ask.
Read full answerIs there a minimum order at Jusmila?
No minimum. You can order a single oil filter or a full top-end rebuild kit — both are fine.
Read full answerCan I cancel or change an order after placing it?
Yes, until the package is handed to the courier. Email us as soon as you can.
Read full answerAre there discounts or loyalty perks?
Yes. Newsletter subscribers get first-order discounts; repeat customers earn cashback to the wallet.
Read full answerHow do I contact Jusmila?
Email info@jusmila.lt, call +370 685 777 56, or visit us in Šakiai (Papartynų g. 1).
Read full answerShipping
Where do you ship?
Across all of Lithuania via Omniva. EU-wide shipping by request.
Read full answerHow long does delivery take?
Lithuania: 1–2 business days. EU: 3–5 business days.
Read full answerHow much is shipping?
Omniva parcel locker from €1.99, Omniva courier from €3.49. In-store pickup is free.
Read full answerHow do I track my order?
We email a tracking number when the parcel ships. Use it on omniva.lt.
Read full answerWhat if I miss the courier?
The Omniva courier reattempts the next business day; Omniva lockers hold parcels for 7 days.
Read full answerHow are parts packaged?
Original manufacturer boxes inside cushioned cardboard. Fragile parts get foam padding.
Read full answerCan I pick up the order in person?
Yes — at Papartynų g. 1, Šakiai. We will email when your order is ready.
Read full answerProducts & Payments
What kinds of parts does Jusmila stock?
Motorcycle, ATV, scooter and moped parts: brakes, engine internals, filters, oils, electrics, fairings, tools.
Read full answerWhat payment methods do you accept?
Lithuanian bank transfers (Paysera, Swedbank, SEB, Luminor, Revolut), debit and credit cards, and cash at pickup.
Read full answerWill the part fit my motorcycle / ATV?
Send us the VIN or model + year and we confirm fitment before you pay.
Read full answerDo you sell OEM or aftermarket parts?
Both. OEM where it matters (engine, electronics), quality aftermarket where it makes sense (consumables, body).
Read full answerWhat is the warranty on parts?
Standard 24-month manufacturer warranty on new parts, in line with Lithuanian consumer law.
Read full answerHow do I pick the right helmet size?
Measure your head circumference in cm at the widest point (above the eyebrows, around the back of the head) and match it to the brand's size chart — sizes vary between manufacturers.
Read full answerCan I return a part?
Yes — within 14 days, unused, in original packaging.
Read full answerI received the wrong part — what now?
Email us within 48 hours with photos. We cover return shipping and ship the correct part.
Read full answerEquipment Rental
How does equipment rental work at Jusmila?
Pick a tool, choose an hourly or daily period, email to reserve, pick it up in Šakiai, pay the deposit and rental fee, return it clean.
Read full answerDo I need to pay a deposit to rent equipment?
Yes — the deposit amount is shown on each rental listing, charged at pickup, and refunded in full on a clean, undamaged return.
Read full answerCan I rent equipment for just a few hours, or only by the day?
Both — most equipment is priced by the hour and by the day, with a discount the longer you keep it.
Read full answerStill have questions?
Can't find what you're looking for? Reach out to us directly.