Question 1

How do I place an order at Jusmila?

Accepted Answer

Browse the catalog, add parts to your cart, choose pickup or DPD/Omniva delivery, and check out. Two minutes, no account required.

Question 2

First time ordering — what do I need to know?

Accepted Answer

Have your VIN or model + year ready, pick a delivery method, and pay by card or bank transfer. We confirm fitment if you ask.

Question 3

Is there a minimum order at Jusmila?

Accepted Answer

No minimum. You can order a single oil filter or a full top-end rebuild kit — both are fine.

Question 4

Can I cancel or change an order after placing it?

Accepted Answer

Yes, until the package is handed to the courier. Email us as soon as you can.

Question 5

Are there discounts or loyalty perks?

Accepted Answer

Yes. Newsletter subscribers get first-order discounts; repeat customers earn cashback to the wallet.

Question 6

How do I contact Jusmila?

Accepted Answer

Email info@jusmila.lt, call +370 685 777 56, or visit us in Šakiai (Vytauto g. 50).

Question 7

Where do you ship?

Accepted Answer

Across all of Lithuania via DPD and Omniva. EU-wide shipping by request.

Question 8

How long does delivery take?

Accepted Answer

Lithuania: 1–2 business days. EU: 3–5 business days.

Question 9

How much is shipping?

Accepted Answer

Omniva from €3.50, DPD courier from €4.90. Free Omniva delivery on orders over €60.

Question 10

How do I track my order?

Accepted Answer

We email a tracking number when the parcel ships. Use it on dpd.lt or omniva.lt.

Question 11

What if I miss the courier?

Accepted Answer

DPD reattempts the next business day; Omniva lockers hold parcels for 7 days.

Question 12

How are parts packaged?

Accepted Answer

Original manufacturer boxes inside cushioned cardboard. Fragile parts get foam padding.

Question 13

Can I pick up the order in person?

Accepted Answer

Yes — at Vytauto g. 50, Šakiai. We will email when your order is ready.

Question 14

What kinds of parts does Jusmila stock?

Accepted Answer

Motorcycle, ATV, scooter and moped parts: brakes, engine internals, filters, oils, electrics, fairings, tools.

Question 15

What payment methods do you accept?

Accepted Answer

Lithuanian bank transfers (Paysera, Swedbank, SEB, Luminor, Revolut), debit and credit cards, and cash at pickup.

Question 16

Will the part fit my motorcycle / ATV?

Accepted Answer

Send us the VIN or model + year and we confirm fitment before you pay.

Question 17

Do you sell OEM or aftermarket parts?

Accepted Answer

Both. OEM where it matters (engine, electronics), quality aftermarket where it makes sense (consumables, body).

Question 18

What is the warranty on parts?

Accepted Answer

Standard 24-month manufacturer warranty on new parts, in line with Lithuanian consumer law.

Question 19

Can I return a part?

Accepted Answer

Yes — within 14 days, unused, in original packaging.

Question 20

I received the wrong part — what now?

Accepted Answer

Email us within 48 hours with photos. We cover return shipping and ship the correct part.

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Frequently asked questions

Ordering

Q:How do I place an order at Jusmila?

Q:First time ordering — what do I need to know?

Q:Is there a minimum order at Jusmila?

Q:Can I cancel or change an order after placing it?

Q:Are there discounts or loyalty perks?

Q:How do I contact Jusmila?

Shipping

Q:Where do you ship?

Q:How long does delivery take?

Q:How much is shipping?

Q:How do I track my order?

Q:What if I miss the courier?

Q:How are parts packaged?

Q:Can I pick up the order in person?

Products & Payments

Q:What kinds of parts does Jusmila stock?

Q:What payment methods do you accept?

Q:Will the part fit my motorcycle / ATV?

Q:Do you sell OEM or aftermarket parts?

Q:What is the warranty on parts?

Q:Can I return a part?

Q:I received the wrong part — what now?

Still have questions?